Enhancing the Customer Experience Norms With Cloud

Introducing call center solutions with the ability to substantially boost productivity.

Plans & Pricing

Precise Solutions For Your Every Need

Challenges for different call centers are variable and so are the solutions to them. That is why, The Real PBX presents a range of solutions that are aimed at serving the exact needs that your business contact center has to entertain:

INBOUND CALL CENTER


No matters the quantity of calls that you receive, with the advanced call distribution system and queue management features.

OUTBOUND CALL CENTER


Get most out of every lead by calling them using predictive dialer & touch the maximum efficiency at call center with zero dialing hassle.

BLENDED CALL CENTER


Streamline the flow of calls and connect them to right destinations quickly with multi-level IVR and other smart call center features.

Analytics And Reporting

Business numbers are the most reliable source of your data to determine your business performance and with The Real PBX, viewing and analyzing such crucial business data becomes easy and quick. All the reports of your call center operations are updated on the cloud in real-time to help you make informed business decisions.

  • Hosted on the cloud, the reports are accessible over any device.
  • Customizable report parameters for fine tuned data analysis.
  • Restricted access to the data analytic reports for unmatched confidentiality.

Integrating Your Business and Call Center

Call Center solution set developed at The Real PBX can be integrated with leading CRMs, ERPs, Support Ticket Systems, etc. so that you do not require a manual data entry to share the information between different tools. Along with ease of operation, it takes off the chances of error with data entry. Most of the integration of the solutions is automated and in case you require any assistance with it, we have our support team available 24×7.

Working on a custom CRM at your business? Get in touch to know about its compatibility with our solutions.

Why Choose The Real PBX

Get free softphone with our call center solutions.

Monitor usage & plan details through real-time updates for hassle free billing.

Supervise agents and handle call traffic overflow from anywhere and anytime.

Enjoy 24×7 free assistance, all year round.

Guaranteed data security with military grade digital security measures.

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